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How We Protect Your Personal Data

Your privacy on sakautoto login is handled with a clear set of rules: we collect only what we need to run your account, process deposits via DANA, OVO…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions securedAccount data stored with encryptionRight to request data deletionContact our privacy team any time
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sakautoto login How We Protect Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

We run three direct channels for privacy-related requests — whether you want to see the data tied to your account, ask us to correct an error, or request deletion.

Live Chat Available 24/7 directly inside your account dashboard. Use this channel for urgent privacy or account-security questions and we will respond within minutes.
Email Privacy Request Send your written data-access or deletion request to our privacy address. We acknowledge receipt within 24 hours and resolve within 5 business days.
Help Centre Ticket Log a formal privacy ticket through the Help Centre tab in your account. Ticket tracking lets you follow the status of your request at every step.
DATA HANDLING PRACTICES

Six Ways We Handle Your Data Responsibly

Every practice below is operational, not a slogan — these are the concrete steps our team follows from the moment you create an account to the point your data is purged at…

Encrypted Storage

All account data — including DANA, OVO, GoPay and QRIS payment references — is stored using AES-256 encryption at rest. Only authorised team members can access decrypted records, and only for verified operational purposes.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences at any time through the settings panel in your browser or from your account profile page.

Payment Data Handling

We never store full QRIS scan codes or OVO PINs. Transaction references are tokenised before storage. The raw payment credential lives only with the payment processor for the duration of the transaction.

Account Security Alerts

If our system detects a login from an unrecognised device or location, we send an immediate alert to your registered email. You can then freeze your account directly from the link inside that email.

Data Retention Window

We retain active account data for as long as your account is open. Once you close your account, non-financial data is deleted within 30 days. Financial transaction logs are held for the period required by applicable regulation, then purged.

Third-Party Sharing Limits

We share data only with payment processors (DANA, OVO, GoPay, QRIS) and identity-verification services strictly required to operate your account. We do not share with advertisers or data brokers under any circumstances.

Your Privacy Policy Questions, Addressed

The questions below reflect what account holders most commonly ask about how we handle personal data. If your question is not listed here, the live chat channel is open around the clock and our privacy team can provide a written answer within one business day.

We collect your name, email address, mobile number, and the payment method identifier you register — such as your DANA wallet ID or GoPay-linked number. We also log your device type and IP address for security purposes.

Payment references are tokenised before they reach our storage layer. We never hold your full wallet credential or PIN. All stored tokens are encrypted with AES-256 and accessible only to authorised operations staff for verified transaction queries.

Yes. Submit a written request via email or through a Help Centre ticket in your account. We acknowledge within 24 hours and deliver a full data export or written summary within 5 business days, where local law permits.

Non-financial profile data is deleted within 30 days of account closure. Financial transaction logs are retained for the period required by applicable Indonesian regulation and then permanently purged from our active and backup systems.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and identity-verification providers required to operate your account. We do not sell, rent, or share your data with advertisers or unrelated third parties.

Send a deletion request to our privacy email address or raise a Help Centre ticket. We will confirm deletion of all eligible data within 5 business days. Data held under legal retention obligations cannot be deleted early but will be purged once that window closes.

We use session cookies for login continuity and analytics cookies for page-performance monitoring. You can review and turn off non-essential cookies from your browser settings or through the cookie preferences panel inside your account profile.

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